Draw Returns

For draw orders, please select the relevant returns portal based on when your order was placed:

• Orders placed before the 6th October HERE
• Orders placed on or after the 6th October HERE

Following updates to our website, the returns portal you need depends on when your order was placed. Please check your order date and select the relevant option on our Web & App Returns or Draw Returns pages.

Items you decide not to keep.

Not quite right? No problem, you can return items you decide not to keep providing these items are unused, in their original packaging with all tags and labels attached and in a resaleable condition. If an item is returned back to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. All items are inspected on return.

If we sent you the wrong item or you received a damaged product, please contact us (provide your order number, email address and contact telephone number) so we can correct the problem immediately at our expense.

1.       Complete a return form which can be found in your package. Can't find it? Simply write down the details of your order from your order confirmation email and pop it in the parcel. Please include order number, email address, full address and postcode and the details of the item (s) you are returning and the reason why.

2.       If you are returning a gift, include the purchasers name, email and address.

3.       Return securely packaged items to the address on the return form by the carrier of your choice or visit our returns portal on-site here to choose your nearest drop-off location

4.       We will refund to your original payment method, please note shipping charges are non-refundable however, we do offer a free online return option. For a faster refund visit any UK size? Store.

5.       We aim to refund you within 14 days of having received the returned item(s)

6.       Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty. Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact. Pierced jewellery is non-refundable.

Full Terms and Conditions can be viewed here 

Your returns eligibility is not determined by which portal you use. The separate portals are simply based on when your order was placed.